habilidades de comunicação

4 habilidades de comunicação que todo bom líder deve ter

Tempo de leitura: 6 min

Líderes que desenvolvem habilidades de comunicação são peças-chave no contexto das empresas bem-sucedidas. Um exemplo disso é o que diz a última pesquisa da Associação Brasileira de Comunicação Empresarial (ABERJE).

Segundo o estudo, os comunicados que partem da alta liderança compõem o canal mais valorizado por 97% dos entrevistados. Ou seja, é a partir dos quadros principais que todo um fluxo de informação começa a se estruturar.

Sendo assim, o tom, a abordagem e a estratégia ao se comunicar devem ser muito bem definidos para que não haja ruído e, assim, prevaleça a infame “rádio peão”. Continue lendo e aprenda a tirar o melhor dos seus colaboradores por meio das melhores práticas para se expressar!

A importância da comunicação nas empresas

A pesquisa ABERJE traz à tona outros pontos importantes a se considerar. Um deles é um certo descompasso entre o planejamento da comunicação e o seu vínculo com os objetivos da empresa. Isso porque apenas 32% das organizações planejam as formas de mensurar suas metas de Comunicação Interna (CI). Em contrapartida, 74% dos setores de CI têm objetivos convergentes aos do negócio do qual fazem parte.

Em outras palavras: a importância dos processos comunicacionais é reconhecida, no entanto, ainda faltam ferramentas para avaliar e medir a eficácia da sua execução. Logo, considerando a altíssima importância dos gestores como agentes que desencadeiam esses processos, fica evidente que, quanto mais habilidades de comunicação, melhores os resultados.

Para os que ainda duvidam dessa importância, talvez as últimas eleições presidenciais no Brasil sirvam como exemplo. Foi a primeira vez, desde a volta das eleições diretas em 1989, que um candidato se elegeu abrindo mão do horário eleitoral gratuito na rádio e TV. Ao privilegiar a internet, o vencedor e agora presidente Jair Bolsonaro seguiu os passos dos norte-americanos Donald Trump e, antes dele, Barack Obama. Afinal, eles foram os primeiros casos de campanhas eleitorais bem-sucedidas baseadas em comunicados via redes sociais.

Isso mostra que a comunicação bem pensada traz resultados até mesmo ao abrir mão de meios de comunicação de massa. Para tanto, é necessária a estratégia adequada, na qual é preciso definir antecipadamente como falar, para quem falar e, principalmente, o que falar.

Isso vale na política, e, claro, vale também para a sua carreira.

As 4 habilidades de comunicação que fazem um bom líder se destacar

Conheça agora as habilidades e atributos que, combinados, aumentarão o seu poder de persuasão e a sua influência perante seus pares, lideranças ou colaboradores. Afinal, não basta saber, mas sim transmitir bem o que se sabe.

1. Escuta ativa

Um bom ouvinte não é aquele que apenas escuta. Se assim fosse, bastaria colocar um gravador nos postos de liderança e tudo estaria resolvido. Em um fluxo de comunicação, existem sempre dois interlocutores em interação. Ou seja, ao mesmo tempo em que são passivos, desempenham um papel ativo ao longo de uma conversa ou troca de mensagens.

Um interlocutor passivo, portanto, é aquele que não retorna o que escuta, pelo menos não de forma reflexiva. Ele se limita a ser apenas um receptor, ao captar apenas o que lhe é dito sem uma participação efetiva no processo de comunicação.

Por outro lado, quem exerce a escuta ativa não só ouve, como é capaz de fornecer feedbacks e, o mais importante, estabelecer empatia com seu interlocutor. Tome como exemplo o próprio relacionamento com o cliente. Não é consenso que um atendimento bem-feito é aquele em que empresas e pessoas são empáticas entre si?

2. Confiança

Uma liderança que gera resultados é, necessariamente, aquela que conta com a confiança dos colaboradores sob sua responsabilidade. Nesse caso, o que importa é seguir um princípio elementar da boa comunicação: fazer o que se fala.

A demagogia é um problema grave e não se restringe apenas à esfera política. Líderes incoerentes com seus discursos ou visivelmente manipuladores podem até se impor, mas será sempre pelo medo. Embora possa funcionar por algum tempo, essa é uma postura perigosa, já que se trata de uma verdadeira bomba-relógio e que, como tal, explode cedo ou tarde.

Portanto, um clima de confiança começa na comunicação, que deve ser acompanhada de gestos que reforcem o valor gerado pelas palavras.

3. Transparência

A confiança aumenta para quem comprova com atitudes aquilo que diz. Isso não deixa de ser um reflexo de uma outra habilidade de comunicação essencial para o aprimoramento de um bom líder: a transparência.

Ser transparente significa se expressar de forma direta, mas com elegância e educação. Um gestor que não deixa dúvidas sobre suas intenções e objetivos gera, em seus comandados, um sentimento de segurança muito maior.

É assim que se estreitam os laços de confiança e companheirismo, tão difíceis de serem fortalecidos e que, uma vez desfeitos, nunca voltam a ser o que eram antes. Pense nisso e procure pautar suas ações com base na transparência, não importa o que aconteça. Mais vale uma verdade incômoda que evite o pior no futuro do que uma mentira ou omissão em nome de um “conforto” com prazo de validade muito curto.

4. Saber criticar

Certamente a comunicação não será sempre um mar de rosas. Haverá momentos em que será necessária uma postura crítica, no sentido de apontar onde está uma falha. Contudo, não basta somente deixar claro para um colaborador que ele errou. Mais importante que mostrar o erro é apontar o que fazer para que ele não se repita.

Essa é a essência da crítica construtiva, a base para o crescimento de equipes realmente comprometidas com o sucesso. Contudo, é preciso ter cuidado ao fazê-la, observando primeiramente o tom de voz e até o vocabulário utilizado. Lembre-se de que, na maioria das vezes, o impacto não é causado pelo que você fala, mas pela maneira de dizer.

Para diminuir as chances de erro ao fazer uma crítica, procure sempre usar um tom de voz que transmita calma e serenidade. Procure deixar claro, ainda, que a sua intenção não é expor o colaborador, mas ajudá-lo a se aperfeiçoar.

Evite, nesse momento, fazer observações do tipo “eu avisei” ou “você não deveria ter feito isso”, a não ser, claro, que a falha tenha sido muito grave. Valorize expressões como “você errou, mas é capaz de melhorar” ou “tudo bem, mas tenha atenção da próxima vez”.

Então, ficou claro para você o que fazer para incrementar as suas habilidades de comunicação? Coloque as dicas que acaba de aprender em prática e é certo que seu sucesso profissional é questão de tempo!

Aproveite para saber quais são as 8 habilidades dos gestores mais buscadas pelo mercado!

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