Descubra como o ciclo PDCA pode otimizar a qualidade de suas entregas

Tempo de leitura: 5 min

O ciclo PDCA é uma importante ferramenta de gestão e faz parte do Controle Total da Qualidade aplicado nas grandes indústrias. Esse ciclo é responsável por planejar, aplicar, checar e resolver processos. 

Inicialmente, essa metodologia foi desenvolvida para ser aplicada na gestão da qualidade, mas seu uso foi sendo aprimorado e, atualmente, a ferramenta é uma das principais utilizadas na compreensão de processos administrativos e solução de problemas. 

Assim, em seus quase 90 anos de existência, ela já sofreu alterações, possibilitando que qualquer tipo de empresa, de qualquer tamanho, possa aplicar o ciclo PDCA em seus processos. Para entender melhor como esse sistema funciona, continue lendo o conteúdo. 

A utilidade do ciclo PDCA

O ciclo PDCA foi idealizado por Walter Shewhart em 1920, mas o modelo só se popularizou a partir dos anos de 1950, principalmente no Japão, por intermédio do professor William Deming, considerado o pai do controle de qualidade. 

Em inglês, a sigla significa Plan, Do, Check e Act — Planejar, Fazer, Verificar e Agir —, e o método tem a função de garantir que a empresa organize melhor seus processos. O objetivo não é apenas entender o problema que surge, mas também como ele deve ser solucionado, proporcionando melhorias contínuas.

Como o próprio nome já diz, o sistema é um ciclo que deve ser constantemente alimentado, por isso, o processo é contínuo. Dessa forma, ele não ocorre apenas uma vez ou por um tempo específico, mas acontece ao longo dos processos e sofre alterações sempre que for necessária uma melhoria da qualidade. 

O significado de cada fase

O ciclo PDCA é dividido em 4 fases, mas isso não significa que elas ocorram linearmente ou uma após a outra. Elas podem ocorrer simultaneamente, mas essa divisão facilita a compreensão de cada fase. Veja.

Plan

Na fase do planejamento, são criados os objetivos e as metas do processo. É imprescindível que o gerente de projetos conheça vários modelos de planejamento para escolher o melhor para o problema em questão. Além disso, ele também precisa conhecer a equipe e definir os indicadores de desempenho. 

Um bom planejamento precisa de muitos dados, assim, o gestor deve usar de todos os recursos possíveis para encontrar essas informações: reuniões, relatórios, pesquisas e gráficos são fontes importantes. A Análise de Pareto, por exemplo, é uma ferramenta que pode ajudar nessa fase. 

Do

Depois de identificar problemas e traçar ações, é o momento de colocá-las em prática. Ferramentas como Diagrama de Ishikawa e 5W2H podem ser úteis nessa fase, pois dão suporte para encontrar problemas e para tomadas de decisão. Nessa fase de execução, também é necessário treinar e educar a equipe envolvida para que todos compreendam e se comprometam com os resultados. 

Baseado no plano criado na fase de planejamento, é preciso executar as ações conforme o planejado. Se essa fase não estiver dando certo, é sinal de que a primeira fase não foi bem elaborada e precisa ser revista. Caso tudo dê certo, depois de executar o plano, é preciso checar e analisar os resultados. 

Check

A fase de checagem começa desde o planejamento, afinal, é preciso verificar os resultados e medir o desempenho desde o início, pois, quanto mais cedo os erros forem identificados, mais fácil será corrigi-los. Dessa forma, durante a gestão de tarefas, o responsável precisa ter uma sistemática objetiva, comparando as métricas previstas com o que já foi realizado. 

Vale ressaltar a importância de seguir uma metodologia nessa fase, caso contrário você poderá gastar tempo e recursos medindo parâmetros que não são tão importantes para o projeto e deixando pontos vitais de lado. 

Act

Na última etapa, é preciso agir e refletir sobre a trajetória. Se todas as metas tiverem sido atingidas, você pode compilar esses dados e transformá-los em um plano padrão para ser utilizado em outras situações. Caso alguns pontos não tenham saído como o planejado, é hora de agir corretivamente e evitar que novos erros como esse ocorram. 

Além disso, esses dados precisam ser documentados e apresentados à equipe, com fundamentos teóricos e baseados em metodologias para que todos possam se beneficiar dos dados e proporem ações de mudança. 

Mesmo que esse sistema não seja fechado, é importante se dedicar a cada fase. Ou seja, só passe para o estágio de implementação quando a parte de planejamento estiver completa. Se encontrar erros em algum processo, volte à fase anterior e revise o que deu errado. Assim, você evitará uma quebra no ciclo, pulando fases ou se dedicando pouco à busca dos problemas. 

 A aplicação nas empresas

O ciclo PDCA é uma ferramenta utilizada em empresas do mundo todo, inclusive sendo recomendada na ISO 9001:2015 para os processos do sistema de gestão da qualidade. Esse ciclo facilita a organização, por exemplo, de não conformidades dentro das indústrias. 

Focado na melhoria contínua, esse ciclo não prevê um fim de execução, afinal, na fase de agir são propostas as melhorias que iniciam novamente um planejamento, mantendo o ciclo sempre ativo. Dessa forma, os ciclos vão se tornando mais complexos e apurados. Em consequência, necessita-se de mais treinamento da equipe e conhecimento do líder para colocar em práticas métricas cada vez mais ousadas. 

Contudo, é importante que os gestores conheçam todo o processo, mas não se preocupem com detalhes insignificantes. Esse excesso de preciosismo pode acabar gerando microgerenciamentos e atrasando fases, impactando o resultado final. 

Podemos concluir que o ciclo PDCA otimiza a qualidade das entregas e evita a repetição de erros já vivenciados, dando subsídios informacionais para manter o controle de qualidade. Além disso, a ferramenta é muito objetiva e intuitiva, permitindo sua aplicação em praticamente todo tipo de projeto, independentemente do tamanho da equipe e da complexidade do processo. 

Conforme essa cultura vai se enraizando na empresa, é possível aumentar a eficiência dos processos, reduzir custos, obter mais produtividade e deixar a equipe com mais autonomia em suas decisões.

Agora que você compreendeu melhor sobre o ciclo PDCA e como ele é importante na gestão de projetos, que tal seguir-nos no FacebookInstagram e YouTube e não perder nenhuma novidade? 

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